Privacy Policy

1. Information We Collect

Condo-IQ (“we,” “our,” or “us”) collects information you provide directly to us when you create an account, use our services, or contact us for support. This includes:

• Account information such as your name and email address
• Building and property data you upload or enter into the platform
• Invoice and financial documents you submit for processing
• Usage data and interactions with our AI Agent features
• Device information, IP addresses, and browser type collected automatically

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our platform and services
• Process invoices and generate financial insights using AI
• Authenticate users and maintain account security
• Send you service-related communications and updates
• Respond to your questions and provide customer support
• Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With service providers who assist in delivering our platform (e.g., cloud hosting, AI processing)
• If required by law, regulation, or valid legal process
• To protect the rights, property, or safety of Condo-IQ, our users, or the public
• In connection with a merger, acquisition, or sale of assets, with prior notice

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing of your data
• Data portability where technically feasible

To exercise these rights, please contact us at privacy@condo-iq.com.

7. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and understand how users interact with our platform. You can control cookie settings through your browser, though disabling cookies may affect certain features.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending an email. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Condo-IQ
Email: privacy@condo-iq.com